Refund policy

Refund & Returns Policy

Last Updated: July 10, 2025

Welcome to PRIME VOLT. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. 30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

  • Be unused and in the same condition that you received it.
  • Be in its original packaging with all accessories included.
  • Be accompanied by proof of purchase (order number or receipt).

Products returned without prior authorization may not be accepted.

2. How to Request a Return

To start a return, please contact our Customer Support team with:

  • Your order number
  • Your full name
  • The reason for the return
  • Photos or videos if the item is damaged or defective

Once your request has been approved, we will provide return instructions.

3. Refunds

After we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or the product is faulty.

4. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include clear photos or videos showing the issue. Once verified, we will offer one of the following solutions:

  • A replacement product.
  • A full refund.
  • A partial refund where appropriate.

There will be no additional cost to you for approved claims.

5. Change of Mind

If you change your mind after placing an order, you may request a return within the 30-day return period.

The product must be unused, unopened, and in its original packaging.

Unless otherwise required by applicable consumer law, customers are responsible for return shipping costs for change-of-mind returns.

6. Non-Returnable Items

The following items cannot be returned unless they are faulty:

  • Gift cards
  • Digital products or downloadable content
  • Personal care or hygiene products that have been opened
  • Items marked as Final Sale or Clearance, unless defective

7. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

If your order has already been dispatched, you will need to follow our return procedure after receiving the item.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider.
  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact our Customer Support team.

9. Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws in the United Kingdom.

10. Contact Us

If you have any questions regarding returns or refunds, please contact PRIME VOLT Customer Support.

We are committed to resolving your request as quickly as possible.